End Users: return goods procedure

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The simple procedure to send back your Seiwa unit for repair.

Professional Customer procedure

If you need support for your device and/or you need to send in assistance a defected product, you have to contact Service@Seiwa-Marine.com.
  • For each request please specify the serial number, the model number, the software version and name and the defect of the product. Sometimes there’s no need to ship in laboratory the device, in these cases our Service will suggest you the procedure to fix your problems.
  • If the return will be necessary, Service will send you the RMA Authorization code ( Return Machine Authorization ) and the detailed Shipment Istructions.
  • As you have received the RMA code and the shipment istructions you can downooad the DAG module from this link.
  • Please edit the document for each device you need to send and for which you have received the RMA authorization code, without omitting any field on that (there’s a field for each feature of the device).
  • Please specify your Shipment Address in “Full Data” field and please add further informations if you want to add some particolar notes about the shipment back to you. Please don’t forget to add also a phone number to contact you.
  • About the “Working hours” field we need only an approximate value (we can stimate it even by the serial number), and it is not mandatory.
  • Insert the edited document into the package with the defected device.
  • If the device is under warranty please add to the package a Purchase Proof to mantain valid the warranty.
  • If the device is not under warranty you will receive a quotation directly from Seiwa.
  • IMPORTANT: don’t forget to apply the RMA code out of the package as explained on the Shipment Istructions sent by our Service.
  • IMPORTANT: The packages without RMA code outside will berefused for security reasons.
NOTE: Sometimes there’s no need to ship in assistance the device. To avoid an useful shipment and you think that it is an issue that can be solved without a repair please don’t esitate to contact service@marine-seiwa.com.

Professional Customer procedure

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