seiwa

Seiwa RAN procedimiento para devolver los bienes

Los procedimientos detallados para los operadores de la industria marítima que quieren hacer la devolución o el retorno a la reparación de productos Seiwa. Documentación que debe completar y enviar por correo electrónico a Seiwa.

SeiwaDirect.com


SeiwaDirect marine equipment
Seiwa
Resellers and Boatyards: return goods procedure
The simple procedure to send back your Seiwa unit for repair.

SeiwaDirect.com marine electronic equipments
End Users procedures

To proceed with the return in assistance of one or more products you have to previously contact support@seiwadirect.com.

  • Besides we need before you to edit for us a Proforma Invoice Document, here you can download the instructions to edit it.
  • After editing the file please send it to support@seiwadirect.com
  • In the Proforma Invoice please specify the serial number of the device and the defect for each device.
  • The Proforma Invoice will be checked, if it will be ok we will send you the RMA (Return Machine Authorization) code for the repair and all the istructions for the shipment, in according with the above istructions. Moreover, we recommend you to send the goods by courier, since delivery time for shipments via post office is 45 days.
  • As you have received the RMA code and the shipment instructions you can download the DAG module from this link.
  • Please edit the document for each device you need to send and for which you have received the RMA authorization code, without omitting any field on that (there’s a field for each feature of the device).
  • Specify your Shipment Address in “Full Data” field and please add further informations if you want to add some particolar notes about the shipment back to you. Please don’t forget to add also a phone number to contact you directly.
  • About the “Working hours” field we need only an approximate value (we can stimate it even by the serial number). Insert the edited document into the package with the defected device.
  • If the device is under warranty please add to the package a Purchase Proof to mantain valid the warranty. If the device is not under warranty you will receive a quotation directly from Seiwa.
  • IMPORTANT: don’t forget to apply the RMA code out of the package as explained on the Shipment Istructions sent by our Service.
  • IMPORTANT: The packages without RMA code outside will berefused for security reasons.
NOTE: Sometimes there’s no need to ship in assistance the device. To avoid an useful shipment and you think that it is an issue that can be solved without a repair please don’t esitate to contact support@seiwadirect.com.

End Users procedures



SeiwaDirect marine equipment
Seiwa
End Users: return goods procedure
The simple procedure to send back your Seiwa unit for repair.

SeiwaDirect.com marine electronic equipments
End Users procedures

To proceed with the return in assistance of one or more products you have to previusly contact Service@Seiwa-Marine.com.

  • Besides we need before you to edit for us a Proforma Invoice Document, here you can download the instructions to edit it.
  • After editing the file please send it to cgiuliani@gaitgroup.it and service@marine-seiwa.com in cc.
  • In the Proforma Invoice please specify the serial number of the device and the defect for each device.
  • The Proforma Invoice will be checked, if it will be ok we will send you the RMA (Return Machine Authorization) code for the repair and all the istructions for the shipment, in according with the above istructions. Moreover, we recommend you to send the goods by courier, since delivery time for shipments via post office is 45 days.
  • As you have received the RMA code and the shipment instructions you can download the DAG module from this link.
  • Please edit the document for each device you need to send and for which you have received the RMA authorization code, without omitting any field on that (there’s a field for each feature of the device).
  • Specify your Shipment Address in “Full Data” field and please add further informations if you want to add some particolar notes about the shipment back to you. Please don’t forget to add also a phone number to contact you directly.
  • About the “Working hours” field we need only an approximate value (we can stimate it even by the serial number). Insert the edited document into the package with the defected device.
  • If the device is under warranty please add to the package a Purchase Proof to mantain valid the warranty. If the device is not under warranty you will receive a quotation directly from Seiwa.
  • IMPORTANT: don’t forget to apply the RMA code out of the package as explained on the Shipment Istructions sent by our Service.
  • IMPORTANT: The packages without RMA code outside will berefused for security reasons.
NOTE: Sometimes there’s no need to ship in assistance the device. To avoid an useful shipment and you think that it is an issue that can be solved without a repair please don’t esitate to contact service@marine-seiwa.com.

End Users procedures



SeiwaDirect marine equipment
Seiwa
Rivenditori o Cantieri: procedura di rientro prodotti
Come organizzare la spedizione dei prodotti verso il magazzino Seiwa

SeiwaDirect.com marine electronic equipments
Procedura per gli Utenti Finali

Prima di effettuare qualsiasi spedizione di merce verso il magazzino Seiwa, sia essa in reso che in riparazione, è tassativamente richiesto di prendere visione e di attenersi alla procedura qui sotto riportata, onde evitare il mancato ritiro della merce.

E' possibile eseguire il rientro in assistenza di uno o più prodotti difettosi semplicemente richiedendo un codice RMA (Return Machine Authorization) a Service@Seiwa-Marine.com.

Per ogni prodotto difettoso specificare cortesemente il difetto riscontrato con maggiori dettagli possibili (questo perché talvolta è possibile risolvere il problema senza eseguire il rientro in laboratorio degli apparati), il serial number e il model number.

Il nostro Service vi invierà le Istruzioni Spedizione dettagliate per il rientro in laboratorio comprensive di codice RMA, da applicare all’esterno del pacco insieme al mittente e all’indirizzo di spedizione.

IMPORTANTE: i pacchi SENZA codice RMA ben visibile all’esterno del pacco verranno rifiutati per motivi di sicurezza.

Una volta ricevute le istruzioni ed il codice RMA scaricare da questo link il modulo da compilare per ogni apparecchio difettoso.
  • Specificare negli appositi campi tutte le informazioni per la rispedizione, un recapito telefonico e i dettagli sugli accessori spediti insieme al navigatore;
  • Nel campo “Working hours” inserire un dato indicativo;
  • Inserire quindi il/i modulo/i compilato/i all’interno del pacco con i prodotti da spedire;
  • Nelle istruzioni per la spedizione inoltre è descritta anche la modalità di compilazione per il Documento Di trasporto DDT (necessario affinchè la pratica di ricezione/riparazione proceda in maniera veloce e regolare);
  • Per ogni strumento in garanzia spedire in allegato anche la prova di acquisto;
  • Se il navigatore non risulta in garanzia sarà comunicato il preventivo riparazione direttamente da Seiwa;
Per qualsiasi ulteriore necessità contattare Service@Seiwa-Marine.com

Procedura per gli Utenti Finali






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